Grievance and nodal officer
A named officer, a working contact path, and published timelines. Indian payment-aggregator rules require this page. Customers outside India can use it too.
Last updated 29 August 2026 · ONEWINNER · Worldwide
Appointed officer
Grievance Officer
Grievance Officer / Nodal Officer
ONEWINNER
Email: grievance@onewinner.lol
Phone: +91 (set NEXT_PUBLIC_GRIEVANCE_PHONE)
Hours: Email from anywhere, usually within one business day. Phone: Monday-Saturday, 10:00-18:00 IST
Address: Registered office address — set NEXT_PUBLIC_LEGAL_ADDRESS to the full address on your PAN / GST certificate, India
How to complain
- Write to the officer with your name, email, what went wrong, the amount, the currency, and the payment id or bank reference.
- We acknowledge every complaint within 48 hours of a business day (next business day if it arrives outside phone hours).
- We aim to resolve it within 30 days of acknowledgement.
What we can decide
The officer can order a refund this policy allows, a correction to a placement, or a written explanation when a refund is not due.
Further escalation
If you are not satisfied, you may use consumer remedies that apply where you live (in India: the Consumer Protection Act, 2019 and the National Consumer Helpline). You may also write to Razorpay about the payment itself.